Our Responsible Gambling Policy is accessible here. Our Responsible Gambling Policy includes a number of player protection tools to encourage you to play responsibly. Further details on how to activate or use these player protection tools is set out below.
Our objective is to ensure that our players enjoy our services in a safe, secure and supportive manner.

Player Protection Tools

Player Limits:
You can set daily, weekly or monthly deposit limits. You can increase this limit but will have to wait 24 hours for it to come into effect. You will also be required to confirm the increase by clicking a confirmation link that will be emailed to you after the 24 hour period has passed. Any decrease in the limit will be applied immediately. You can decrease your limits whenever you want, and they become active immediately. To change your deposit limit, click here.

A reality check allows you to keep track of the time you have spent gambling, together with providing you with an overview of your net winnings for that session. You can set a time reminder when you are playing, and this can be up to any time you specify. The reality check can be activated directly from the Homepage, or from within My Account, Responsible Gambling section when you log into your account.

You can also add a session limit. This will automatically and immediately log you out of your account once the selected duration is reached. To change your session duration limit, click here.

Time-out (take a break):
You may temporarily exclude yourself from the Website for a period from twenty-four (24) hours up to six (6) weeks by clicking here and selecting your required time out duration period. On confirming the time out duration period your account will be immediately suspended, and it will not be possible to login to your account until the selected duration has expired. Should you wish to undo your time out period, you may request this, however, please note that there is a 24 hour cool off period for this to come into effect.

Account closure:
You can close your account at any time for any reason using our standard account closure by simply contacting our Customer Support team. Please note that an account closed under our standard account closure can be reopened at any time by contacting our Customer Support team. If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider self-exclusion instead of account closure.

Access to Account History:
You can access a full history of deposits and withdrawals by clicking here.

Self-Exclusion:
Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account. Under such an agreement we will freeze your account preventing access to your account. Open bets remain on your account statement; any winnings will be paid out. Any balance remaining in your account will be refunded to you.

At your request, we will prevent you from using your account for a specific period, as determined by you. We will take reasonable steps to prevent the opening of new accounts. Once the period has lapsed, you will need to contact Customer Support team to have your account reopened. Should you wish to cancel your self-exclusion prior to the expiration of the self-exclusion period, this will only be considered following an internal review. To cancel your definite self-exclusion period, please contact our Customer Support team. Any successful cancellation of a definite self-exclusion period will be applied after a minimum of 24 hour cool off period following your request.

You are also able to request that your account be self-excluded for an indefinite period. Should you wish to undo the indefinite self-exclusion, you may contact our Customer Support team to request this and after a 7-day waiting period has lapsed, your account will be reopened.

During this self-exclusion period, we will not send you any marketing material and we cannot accept any deposits or bets. Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being dispatched. We would ask you to please disregard any such material received accordingly

Please remember that if you inadvertently receive marketing material and continue to gamble, or you circumvent your agreement by, for example, continuing to gamble, opening and operating new accounts, and/or our automated checks and/or IT or software programmes fail to recognise any attempt by you to circumvent your self-exclusion, we are under no obligation to return any deposits, winnings, or other funds in respect of such activity. More information on what self-exclusion means can be found in our Responsible Gambling Policy. To initiate self-exclusion, please click here. If you are unable to complete the automated process yourself, then you must contact Customer Support and request that they apply the self-exclusion for you and that you attempted the automated process and that you want us to manually self-exclude you – please note that if you request assistance via email to self-exclude that this will be not be instantaneous, and we will confirm once it has been done. Unless you state otherwise, the self-exclusion period will be set at six months.